Customer Help
Our team is always here to assist.
Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
It depends on your shipping address, but typically between 5-7 days.
How do I track the status of my order?
Once your order has been shipped, you will receive a confirmation email containing the shipment details and a tracking number so that the shipping progress of your order can be tracked.
If the order was placed via your account, the status of your order can be checked by logging into your account and entering the “Orders” section.
If the order was placed as a guest, the status of the order can still be viewed from the “Track my order” section, available here.
If you need to swap an item
Returns and Exchanges
Our return and exchange policy is outlined on our website under the ‘Shippments and returns‘ section.
Please refer to our website for detailed information on how to initiate a return or exchange and the terms and conditions associated with it.